1. BOOKINGS
A booking is only valid once payments have been received in MLA Move Language Ahead’s account as per the payment terms below. By submitting a Booking Application, the Agent agrees to abide by these Terms & Conditions.
2. DEPOSIT REQUIREMENTS
A 20% deposit of the total invoice is required by 28 February 2026 in order to confirm the booking.
3. FINAL PAYMENT
The remaining balance must be received no later than 01 May 2026. Failure to make full payment by this date may result in cancellation of the booking, refusal of entry to the programme, or termination of accommodation and services.
4. EXTRA SERVICES
MLA may arrange additional excursions, tickets, or attractions upon prior written agreement. All such services must be paid in full before confirmation. Complimentary group leader tickets will be issued according to the 1:12 ratio; any additional group leaders will be charged adult ticket prices.
5. BANK DETAILS & PAYMENTS PLATFORM
All payments must be made by bank transfer or through MLA’s approved global payments partner. TransferMate is the preferred global payments platform of MLA.
- If students are paying MLA directly: they are required to use the TransferMate platform. TransferMate provides options for bank transfer, credit card, Apple Pay, and other local payment methods depending on the country of origin.
- If the agency is paying invoices on behalf of students: payment may be made by direct bank-to-bank wire transfer using the details below. Important: Agents must ensure that all bank charges and wire transfer fees are paid in full at the time of transfer so that MLA receives the complete invoiced amount without deductions.
- UNITED KINGDOM (£/GBP)
Go Languages World Wide LTD
National Westminster Bank plc
IBAN: GB98NWBK60103914095068
BIC: NWBKGB2L - IRELAND / ITALY (€/EUR)
Go Languages World Wide LTD
National Westminster Bank plc
IBAN: GB23NWBK60720517095956
BIC: NWBKGB2L - UNITED STATES OF AMERICA / CANADA ($/USD $/CAD)
Study World Corporation
Bank Name: TD Bank
Bank Country: United States
Routing Number (ABA): 054001725
Account Number: 4303013637
SWIFT Code: NRTHUS33XXX
6. CONTRACT
MLA reserves the right to adjust prices, start dates, course content, or programmes due to errors, omissions, or circumstances beyond its control. In case of discrepancies, the online version on the MLA website (www.mlaworld.com/en) shall prevail.
7. PAYMENTS
All payments must be made by bank transfer or TransferMate, depending on the payer. Prices are for groups (minimum five students). Supplements may apply to participants aged 18+. Final confirmation documents are only issued once full payment and travel details are received no later than 14 days before the course start date. No group will be accepted until full payment is received. Overdue invoices relating to an agent or their students may result in suspension of services.
8. ENROLMENT VIA AGENT ZONE
- All Agents are required to enrol their students through the MLA Agent Zone.
- Electronic Visa invitation letters are provided complimentary for all students and group leaders.
- Agents who do not use the Agent Zone may be subject to additional administrative fees.
- Agents must collect and upload all required enrolment documents (including student rosters, Medical Information, Parental Consent, and MLA Code of Conduct) to the Agent Zone at least 30 days prior to arrival. Failure to comply may delay confirmations, transfers, or programme delivery.
9. CANCELLATION COSTS
- From the time of booking: the deposit (20% of the total cost) is non-refundable
- 31 to 60 days prior to departure: 50% cancellation charge
- 30 days or fewer prior to departure, including no-shows: 100% cancellation charge
Tickets or extras services purchased outside the standard programme are non-refundable at any stage.
10. VISA SUPPORT
Visa invitation letters are provided upon receipt of the 20% deposit and completed student roster. MLA supports invitation letters for Standard Visitor Visa (UK), C-Visa (Ireland), B-2 (USA), and TRV (Canada).
11. VISA REJECTION
If a student’s visa is rejected, fees will be refunded within 60 days upon receipt of the full refusal letter, provided it is received at least two working days before the course start date. Visa appointment delays are not grounds for refund.
12. SERVICE CHANGE
MLA may change courses, locations, accommodation, or programme details if necessary, due to circumstances beyond its control or insufficient enrolments.
13. TERMINATION OF BOOKING
MLA reserves the right to cancel bookings without notice if payment conditions are not met.
14. GROUP SIZE ADJUSTMENTS
Reductions in group size after confirmation may result in price adjustments and cancellation fees (if within 60 days of arrival). Group increases require MLA’s prior written approval, with immediate payment for added participants.
15. GROUP LEADERS
One complimentary group leader is included for every 12 paying students (1:12 ratio).
- Additional leaders up to the ratio of 1:6: charged at 75% of the student net programme fee, pro rata.
- Extra services: group leader tickets beyond the 1:12 ratio are charged at adult rates.
Group leaders must be at least 25 years old with good English communication skills. They are provided accommodation, meals, and transfers but may not participate in lessons. Background checks may be required depending on local regulations.
16. MLA STAFF ON SITE
All teachers and staff are native speakers or of equivalent competence.
17. MEDICAL STAFF
Medical staff will be provided on-site at centres where on-site enrolments reach a minimum of 200 students during the programme period.
18. PRE-DEPARTURE ONLINE COURSE
All participants receive access to MLA’s complimentary “Get Ready” Online Course (weekly 60-minute lessons). Courses begin the week of 03 November 2025 with rolling admission and run until 12 June 2026. Time slots are subject to MLA’s discretion. Missed lessons are non-refundable.
19. INSURANCE
Agents are responsible for ensuring students have comprehensive travel and medical insurance. Proof of liability insurance may be requested.
20. PASSPORTS
Student passports are collected and securely stored at the Centre Office upon arrival. Students should keep a digital copy. Group leaders are exempt.
21. SECURITY DEPOSIT & DAMAGES
A security deposit is required upon arrival: £50 (UK), €50 (Ireland/Italy), $50 USD (USA), $50 CAD (Canada). Any damages exceeding this amount will be invoiced directly to the Agent, who is fully responsible for payment in full to MLA and for recovering reimbursement from the student’s parent/guardian.
22. BEHAVIOUR
Students must comply with MLA Code of Conduct and local laws. Misconduct may result in repatriation without refund and at the Agent’s sole expense.
23. AIRPORT TRANSFERS
When booking MLA’s Airport Transfer service, all flight details must be entered into the Agent Zone no later than 01 May 2026.
- Service requested after this deadline will be subject to availability and may incur additional fees.
- Transfer times are arranged solely at MLA’s discretion and are typically scheduled approximately eight hours prior to departure flights.
24. FULL BOARD DEFINITION
Full board begins with dinner on the day of arrival (pizza or boxed meals may be substituted for the first dinner) and ends with breakfast on the day of departure.
25. MINIBREAKS
MiniBreaks are included in the Net Programme Fees. All MiniBreaks are provided on a half-board basis (breakfast and dinner). MiniBreaks in London, Dublin, and Edinburgh are independent experiences with no MLA staff present. In these cases, the Agency is fully responsible for the supervision, safety, and content of the MiniBreak.
26. MARKETING
Photographs and videos may be used for MLA marketing unless written notice is provided before travel.
27. DATA PROTECTION
Personal data will be processed according to MLA’s Privacy Policy, available at www.mlaworld.com/en.
28. DISPUTES
Complaints must be reported in writing to the Centre Director and, if unresolved, to MLA Head Office within seven days of course completion.
29. PARENTAL CONSENT & MEDICAL INFORMATION
Agents must obtain signed parental consent for participation and activities, provide next-of-kin details, and disclose all medical information. MLA is not liable for emergencies arising from non-disclosure.
30. EARLY ARRIVAL / LATE DEPARTURE
Arrivals or departures outside official programme dates incur an additional fee as follows: UK: £65 for all centres except Reading, Oxford and London King’s £90; Ireland/Italy: €85; USA: $90 USD; Canada: $115 CAD – all fees per night (room & board).
31. FORCE MAJEURE
MLA accepts no liability for losses arising from events beyond its control, such as natural disasters, strikes, war, or airline cancellations.
32. LIABILITY
MLA is insured against loss, injury, or damage caused by staff negligence. MLA is not responsible for lost or stolen property unless entrusted to an MLA representative with a written receipt.
33. ACCEPTANCE
Any booking constitutes acceptance of these Terms & Conditions.
34. COMPANY
- Go Languages Worldwide Ltd. (UK / Italy)
- Move Language Ahead Ireland Ltd. (Ireland)
- Study World Corporation (USA & Canada)
