This document supersedes all earlier versions and is designed to meet the requirements of the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) and any legacy data concerning the Data Protection Act. These combined rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
Who we are
Move Language Ahead (MLA) is the trading name of Go Languages Worldwide Ltd in UK (Company Number: 07108341) and StudyWorld Corporation in USA.
Go Languages Worldwide Ltd is registered in England at 87/89 High Street 1st Floor, EN11 8TL Hoddesdon, Herts, UK.
For the purposes of this document MLA will refer to both entities. MLA specialise in the provision of English language courses for international students aged 9yrs old to 17 yrs old.
For the purposes of the General Data Protection Regulation 2018 (GDPR) we are the Data Controller and when carrying out certain contractual responsibilities on behalf of third parties, the data processor.
MLA is committed to protecting the safety and security of our users’ data, including students, staff, group leaders, agents and parents.
We are committed to handling all personal data collected in line with the data protection principles and the Data Protection Act (DPA 1998) and the General Data Protection Regulation (2018).
Changes to data protection legislation shall be monitored and implemented in order to remain compliant with all requirements.
MLA will collect and store personal data which you provide us with in order to fulfil our contractual obligations for a booking or service you have purchased from us; or to contact you with regards to employment or manage your data if you are an existing employee. If you give consent, we will also communicate with you our news, special offers, competitions and other content where you have expressed an interest, using your chosen method/s of opt in contact.
For the purposes of marketing, MLA will collect and store your basic personal data which you have provided, to make contact regarding the information you have requested using the methods you have agreed. This information will be retained to allow us to maintain ongoing contact and to promote the legitimate marketing interests of MLA. Your marketing data will be kept with us until you notify us that you either no longer wish to receive information, or you request that your information is erased. You can request to no longer receive information from us at any time, either via phone, by email or on our website, see the end of this Privacy Notice.
The data that we directly collect from you will be stored on our servers inside the UK, however any website analytics processed by Google may be held outside the EEA in accordance with the EU-US Privacy Shield.
It may also be processed by staff operating inside the UK or Italy who work for us or for one of our suppliers, who for the purposes of GDPR will be designated data processors. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, the provision of support services and marketing. By submitting your personal data, you consent to this retention and processing.
MLA does not broker or share your data with third parties unless this is needed to fulfil our legal, contractual and/or marketing fulfilment. We will not collect any personal data from you that we do not need in order to provide or manage the services outlined. At all times MLA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with GDPR and other data protection legislation.
The definitions of personal and sensitive data shall be as those published by the ICO for guidance: https://ico.org.uk/for-organisations/guide-to-data-protection/key-definitions/
The information we collect
MLA receives and stores information you enter on our website or give us via telephone or email. This includes information that can identify you (“personal information”), and may include your first and last name, telephone number, postal and email addresses, and also a photograph/video. If you enter into correspondence with us regarding a booking, enquiry or complaint, we may also keep details of that correspondence. You can choose not to provide information to us, but in general some information about you is required in order for you to register an account; purchase products; participate in a survey, competition or promotion, sign up for a newsletter, apply for a job or ask us a question.
We will also collect and store personal data in order to fulfil our legal responsibilities in the reporting of accidents, incidents and safeguarding concerns and to help us in our future management of these risks. This information may include full name, address and occupation of injured/involved person; date and time of accident/incident; location of accident/incident; cause and nature of injury/incident; name, address and occupation of person giving notice, if other than the injured/involved person.
Photographs and videos
Images of students and staff may be captured during various activities on our courses.
Unless prior consent from students/parents/staff has been given, we will not utilise such images for publication or MLA marketing or communication to external sources.
How long will you use my personal data for?
We will only retain your personal information for as long as is necessary either to fulfil the purposes we collected it for or for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and any applicable legal requirements. After this period we will use our best endeavours to securely destroy your personal information.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns which does not identify any individual.
What is a cookie?
A cookie is a small plain text file used to store information relating to a visit to a website or an opened email campaign. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies such as an email marketing campaign. These files can be used to personalise and improve your digital and marketing related experiences.
Which cookies do we use and what do we do with them?
Additionally, you can opt in or out to us using the following cookies:
Website content – MLA can personalise content so your digital viewing experience is more relevant, based on your previous page views or Google searches.
Advertising – you may see personalised MLA adverts on other websites. In order for these to work, our third-party providers may use software which adds a cookie to your browser. This cookie enables us to serve the advert to you, let us know if you’ve seen it and if you then go on to make a purchase from our site. No personally identifiable information is held.
Emails – these cookies are used on our marketing emails to monitor the effectiveness of our campaigns and help us deliver more of the content that our customers find interesting.
When you open an email our software shows us information such as the number of times you have read the email and the links you have clicked. Tracking is only used on marketing emails and not email communications with MLA staff.
Third party cookies
MLA website uses third party embedded content from providers such as Facebook, YouTube and Google. Cookies may be set by these sites in order for this functionality to work, however these are not managed by MLA and data collected from them may be stored outside the EEA.
You can find out more about our third parties privacy policies by using the links below:
Google and YouTube: https://www.google.com/intl/en/policies/privacy
MLA also publishes Google AdSense advertisements on our website. To determine your interests, Google will track your website behaviour and on other sites using cookies. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (please note MLA does not publish interest-based advertisements on its own website).
There are various ways that you can manage cookies, the majority of web browsers will allow you to disable the cookies you don’t want. Please be aware that changing your cookie settings will affect all websites you visit unless you specify otherwise. Disabling cookies may also affect your browsing experience as some website functionality, such as logging in, will not work without them.
Please see below for more details on changing your settings on the most popular web browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Social media services
You can choose to access certain third party social media websites and services (such as Facebook) through our site. When you do so, you are sharing information with those sites and the information you share will be governed by their privacy policies (including that the site may share information with us). You may be able to modify your privacy settings with these third party social media websites. Please refer to the relevant provider policies for more information.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from MLA, you may not be able to access portions of our site.
External links and social plug-ins
If any part of the MLA website links you to other websites, those websites do not operate under this Privacy Notice. MLA recommends that you examine the privacy policies posted on these other websites to understand their procedures for collecting, using, and disclosing personal information.
Using your information
How we use your information
Additionally, at the point of your data collection, you can now opt in, enabling us to notify you by email, post or phone about special offers and services that may be of interest to you, customise your experience with MLA; to reward you as part of any reward and recognition programme you choose to join and to solicit with your permission other information from you.
We want to make it easy for you to take advantage of the leisure/education-related opportunities on our website. One way we do this is by sending you email messages that contain information about your leisure/education-related interests. For example, we may send you an email or contact you if you have attempted to make a booking. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
We also may share your information
In the event of an emergency, such as your child or pupil being taken ill whilst in our care, we may share information that you have provided us regarding your child including medical information, as well as your personal details with members of the emergency services or medical professionals. Your rights and choices with respect to the collection and use of your information will be respected at all times.
Unsubscribing from marketing activities
For the purposes of marketing, MLA is relying on consent and/or legitimate interest. You can exercise your right to change your preferences at any time to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right to unsubscribe from these activities at any time by contacting us via phone, email, the website, or by clicking ‘unsubscribe’ in the footer of any of our emails.
Updates to our privacy notice
We may update this privacy notice from time to time, each version has a sequential version number to enable you to identify the latest version. Your continued use of this site will constitute your agreement to any changes we may make. If you have opted in to receive marketing communications, you will be emailed a copy if we update our privacy notice.
We make it a high priority to ensure the security and confidentiality of the personal information you provide to us. All information you provide MLA is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You can change your password if you believe that your personal security may have been compromised.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data subject rights
Your rights as a data subject
At any point whilst MLA is in possession of or processing your personal data, all data subjects, have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
In the event that MLA refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
MLA, at your request, can confirm what information it holds about you and how it is processed
You can request the following information:
To access what personal data is held, identification will be required
MLA will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If MLA is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to the [email protected] or by phoning +44 (0)208 1334498 or writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by MLA or its data processors, you have the right to complain to MLA. If you do not get a response within 30 days you can complain to the ICO.
The details for each of these contacts are:
Move Language Ahead (MLA), attention of the Data Protection Officer
87/89 1st Floor, EN11 8TL Hoddesdon, Herts, United Kingdom
Telephone 0044 (0) 208 1334498 or email: [email protected]
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone 0303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
Disposal of IT assets holding data shall be in compliance with ICO guidance:
Privacy notices pertaining to each of the group of people whose personal data we may collect and use.
Click each item to read details:
GDPR Compliant, updated April 2020, version 002
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