1. BOOKINGS
A booking can only be considered valid if payments have been received by MLA Move Language Ahead in its accounts as per the payment terms below. By submitting the Booking Application, the Agent formally agrees to abide by the MLA Move Language Ahead Terms & Conditions set herein.
2. DEPOSIT REQUIREMENTS
The Agent is required to make net payments to MLA Move Language Ahead for group enrolments. The payment is made in two instalments. First, a deposit and then, the final balance. A 20% deposit of the total invoice is required by 28 February 2025 in order to continue to hold the allocation.
3. FINAL PAYMENT
All remaining funds are required to be paid by 01 May 2025. MLA Move Language Ahead reserves the right to cancel the booking arrangements made if the payments due have not reached MLA Move Language Ahead bank account(s) any time after the Final Payment deadline up to the arrival of the group. MLA Move Language Ahead reserves the right to refuse admission to the accommodation and the programme and/or terminate the housing and/or programme if full payment has not been received.
4. EXTRA SERVICES
MLA Move Language Ahead will arrange for extra excursions, tickets, and/or attractions based on prior written agreement. All Extra Services must be paid in full prior to MLA Move Language Ahead confirming the services.
5. BANK DETAILS
If you choose one of the centres in the UK, please make the payment into the UK sterling pounds account:
UNITED KINGDOM (£/GBP)
Go Languages WorldWide LTD
National Westminster Bank plc
Iban: GB98NWBK60103914095068
Bic: NWBKGB2L
If you choose one of the centres in Ireland or Italy, please make the payment on the UK euro account:
IRELAND/ITALY (€/EUR)
Go Languages WorldWide LTD
National Westminster Bank plc
Iban: GB23NWBK60720517095956
Bic: NWBKGB2L
If you choose one of the centres in USA or Canada, please make the payment into the US dollar account:
UNITED STATES OF AMERICA
Study World Corporation
Bank Routing Number (ABA or Swift): 054001725
Bank Name: TD Bank
Bank Country: United States
Recipient Account Number: 4303013637
Swift Code: NRTHUS33XXX
6. CONTRACT
MLA Move Language Ahead has the right to change prices, starting dates, course content and programme at any time due to errors, omissions, and circumstances beyond our control. For any discrepancies between this copy and the online version published on the MLA website, the website shall prevail.
7. PAYMENTS
Prices are shown for groups (5 or more students) under 18 years of age. An adult and/or individual supplement will be applicable for individuals and participants aged 18 and over. All payment must be made by bank transfer.
Arrival details and transfer bookings will not be released until the Final Payment has been received. Full payment may be made immediately but must be received by MLA Move Language Ahead no later than 01 May 2025. Final confirmation documents will be issued once MLA is in receipt of the Final Payment and travel details no later than 14 days prior to the course start date.
No individual/group will be accepted on any course under any circumstance until Final Payment has been made. In cases where any students are immediately arriving at or already following an MLA Move Language Ahead programme, and there are any overdue invoices relating to them or their agents, MLA Move Language Ahead may, at its discretion and without notice, refuse or discontinue services to those students.
8. CANCELLATION COSTS
Please see below the cancellation charges that will apply up to:
60 days before departure = loss of deposit (20% of the allotment per group booked).
45 days before departure = 50% cancellation charge of the allotment per group booked.
30 days before departure = 75% cancellation charge of the allotment per group booked.
From 29 days until departure = 100% cancellation charge. MLA will retain the full programme cost; this also applies for “no-shows”.
The only exception to the above is in case of visa rejection.
Please note any tickets, attractions or extras purchased in addition to the standard MLA programme will be charged in full at whatever point cancelled.
9. VISA SUPPORT
Visa invitation letters will be provided upon receipt of 20% deposit and completed student roster form. MLA Move Language Ahead will provide support with the issuance of invitation letters and backing of our accreditation for Standard Visitor Visa (UK), C-Visa (Ireland), B-2 (United States), or Temporary Resident Visa (Canada).
10. VISA REJECTION
If a student’s visa application is rejected after payment has been received, all fees will be refunded within 60 days, provided a visa refusal/denial letter is received by our Head Office at least 2 working days before the course is due to start and the student has fulfilled all requirements for a visa application. Refunds will be processed according to these terms and conditions. Visa appointment delays are not subject to these terms and conditions, and it is the reasonability of the agent/student to make their visa appointment based on current estimated wait times.
11. SERVICE CHANGE
MLA reserves the right to change the particulars of the services, including changes to courses, locations, accommodation, facilities and dates of the programmes where circumstances beyond MLA’s control necessitate such changes, or where the number of bookings received does not meet the minimum required to run a course viably.
12. BOOKING TERMINATION
MLA Move Language Ahead reserves the right to cancel all arrangements and bookings without prior notice if the payment conditions are not met.
13. GROUP REDUCTION
In the event of a group decreasing in size after the price has been set and agreed upon, MLA Move Language Ahead will alter the price accordingly and the agent will be informed. Group Reductions within 60-Days of arrival are subject to the Cancellation Costs set above.
14. GROUP INCREASE
The number of students and group leaders on a Booking Application must not increase without the prior written agreement of MLA Move Language Ahead Head Office. In the event of a group number increasing in size, all services for those people must be paid immediately.
15. GROUP LEADER
The Booking Application outlines the free place entitlement for a group leader. To qualify, group leaders must be at least 25 years old and possess strong verbal English communication skills. An additional fee applies for extra group leaders, set at 75% of the student net price, with a maximum ratio of 1 group leader for every 5 paying students. The free place for a group leader includes accommodation, meals, and transfers as part of the package. However, group leaders are not allowed to participate in the lessons. Additional costs will be incurred for any activities and Extra Services outside of the MLA programme.
In the UK, the British Council Accreditation UK scheme requires us to obtain confirmation that all group leaders accompanying students hold evidence of their suitability to work with children. A police certificate of good conduct / criminal record check from the group leader’s country of residence is required prior to arrival and before admittance is permitted to the centre.
16. MLA STAFF ON SITE
All teachers and staff are native speakers or of native speaker competence.
17. ONLINE PRE-DEPARTURE LANGUAGE COURSE
When participants book an MLA course, they will gain access to a complimentary online General English Pre-Departure Course, known as Get Ready. This course includes 60-minute weekly online lessons.
Courses are offered on a rolling admissions basis and will start approximately fifteen business days after the receipt of the 20% deposit, along with all required enrolment materials and the completed placement test. The Pre-Departure Course will end on or before 13 June 2025.
Please note that classes are available in four daily time slots, Monday to Friday, from 3:30 PM to 8:00 PM (GMT+2). MLA cannot guarantee specific time slot availability as each class has a maximum capacity. Participants must select an available time slot at the time of booking and maintain this slot for the course’s duration. Time slots will be confirmed at the sole discretion on of MLA.
The course is non-transferable and non-refundable. If a participant is unable to attend the lessons, no compensation or refund will be offered.
18. INSURANCE
We request that all customers appropriately insure themselves. The Agent will advise all students on the necessity of having insurance to cover personal accident or injury, ill-health (medical/hospital fees), cancellation, delay, loss of baggage or property etc. i.e., comprehensive travel insurance. The Agent shall, at its own expense, obtain and maintain throughout the duration of the courses an insurance cover for public liability, event, and personal injury liability to or the death of any person and any loss or destruction of or damage to property not attributable to any fault or neglect of the clients with an insurance company of repute. Copies of all such insurance policies, in English, and evidence that all premiums have been paid shall be presented to MLA Move Language Ahead on demand.
19. PASSPORTS
Upon arrival at an MLA centre, students must hand over their physical passports. These will be securely stored in the Centre Office to ensure their safety and comply with local regulations. Students are advised to keep a digital copy of their passport on their phone for reference. Group leaders are not required to submit their passports to the MLA Centre Office.
20. SECURITY DEPOSITS
A security deposit of £50 (UK), €50 (Ireland), $50 (CAD for Canada), or $50 (USD for the USA) will be required from each student upon arrival.
21. DAMAGES
The Agent will be responsible for covering any damages caused by a student that exceed the Security Deposit and may seek reimbursement from the student at their own time/expense.
22. BEHAVIOUR
By participating in the course, students and their Agent agree to comply with both local laws and school regulations. In cases of serious misconduct parents may be asked to withdraw the student. Students may face suspension or expulsion without a refund if they engage in serious misconduct and/or law enforcement involvement in an incident. Refunds will not be provided.
23. MARKETING
All photographs and/or videos of students taken during the course may be used for marketing purposes by MLA Move Language Ahead. If you do not wish photos of students to be used, you must advise us in writing before travel to the UK, Ireland, Italy, Canada or the United States.
24. DATA PROTECTION
Any information provided to MLA Move Language Ahead may be held on a Company server and shall be used in accordance with its data protection registration and the national data protection laws applicable. With your consent or where there is a legitimate need or legal obligation to do so, MLA may disclose appropriate personal data, including sensitive personal data of a medical nature, to relevant MLA staff and third parties.
We will not share sensitive information about students to any third party without their consent unless there are exceptional circumstances, such as when the health and safety of students and others are at risk or where the law requires us to do so.
25. RESOLUTION OF DISPUTES
If a student, agent or their representative wishes to complain about any aspect of the services provided by MLA, such a complaint should be made in writing, in English or native language, to the Centre Director. If not resolved, this should be addressed to the MLA Head Office. Each complaint will be thoroughly investigated if it is received within seven (7) days of the course end, it was initially registered in writing with an on-site representative, or Centre Director.
26. PARENTAL CONSENT
The agency will obtain a signature from the parent or guardian of each junior student authorising his/her attendance in the course. MLA Move Language Ahead receives all bookings from the agency in good faith.
By signing up for the course, the parents/guardians are automatically granting permission for the student to attend all activities organised by the company. As stated in the provisional social programme.
The agency must provide their group leaders and/or representatives with the contact details for each student’s next of kin. This must include temporary contact details if they are away during the course. This information will be available to MLA Move Language Ahead staff when necessary.
27. MEDICAL INFORMATION
The agency will request and pass on to MLA Move Language Ahead any relevant medical information such as allergies, dietary requirements and any current medical conditions or currently prescribed medicine. The agency will obtain a signature from the parents/ guardians to allow the school to act ‘in loco parentis’ when having to administer prescribed medication or when dealing with a medical emergency. MLA Move Language Ahead takes no responsibility for medical emergencies arising from non-disclosure of current medical information.
28. EARLY ARRIVAL/LATE DEPARTURE
The company has established specific arrival and departure dates for all centres. If a group or individual arrives or departs on dates other than those specified, a fee of £75 (UK), €75 (Ireland), $90 (CAD for Canada), or $90 (USD for the USA) per night will be charged to cover room and board costs.
29. FORCE MAJEURE
MLA Move Language Ahead cannot accept liability for any loss, damage, or expense resulting from events beyond the company’s control, including but not limited to war, terrorist activities, civil unrest, airport or port closures or congestion, riots, changes or cancellations by airlines, industrial actions, natural disasters, severe weather conditions, pestilence, quarantine measures, host family cancellations, or any other unforeseen circumstances. These events may cause delays, extend stays, require changes to the program or accommodation, or necessitate program cancellation.
30. LIABILITY
MLA Move Language Ahead accepts and is fully insured for all liability arising out of loss, damage, injury, sickness etc., caused by MLA Move Language Ahead employees or their gross negligence. However:
In the case of lost or stolen property, whether taking place inside or outside premises hired by MLA Move Language Ahead, MLA Move Language Ahead is only liable if such property has been entrusted to a responsible MLA Move Language Ahead representative in return for a written receipt.
MLA Move Language Ahead can accept no responsibility for loss or damages or changes caused by Force Majeure events such as strikes, riots, terrorism, war, fire, flood, weather problems, problems to transport or similar events beyond its control.
31. ACCEPTANCE
Any booking constitutes acceptance of the Terms and Conditions stated above.
32. COMPANY
MLA Move Language Ahead is the trading name of Go Languages Worldwide Ltd in UK and Study World Corporation in USA.
In case of any discrepancy between these terms and conditions of the contract and those published on our website, the latter shall prevail as updated.
