{"id":28175,"date":"2022-06-21T15:25:18","date_gmt":"2022-06-21T15:25:18","guid":{"rendered":"https:\/\/mlaworld.com\/en\/?page_id=28175"},"modified":"2022-06-21T15:41:39","modified_gmt":"2022-06-21T15:41:39","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/mlaworld.com\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28175\" class=\"elementor elementor-28175\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-687398c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"687398c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9073da\" data-id=\"c9073da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6059dd8 elementor-widget elementor-widget-text-editor\" data-id=\"6059dd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Often a student can address his or her complaint to the staff member and the problem may be resolved between them and the student. If a student feels his or her complaint has not been adequately addressed, or in cases where a student wishes to lodge a complaint with the school about its admissions, attendance, or academic progress policies or how any one or more of these policies is being implemented, that student may address his complaint to the Academic Team or UK Director.<\/p><p>\u00a0<\/p><p>If either the student making the complaint or the member of staff to whom the complaint has been addressed is not satisfied that the issue has been adequately resolved, then either the student or the MLA staff member may approach the UK Director or Academic Team.<\/p><p>\u00a0<\/p><p>After a thorough review of the student\u2019s complaint, the Director will issue a ruling on the student\u2019s complaint. This ruling will normally be considered final.<\/p><p>\u00a0<\/p><p>If unresolved, students can contact English UK<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-90a9567 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90a9567\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bbb6789\" data-id=\"bbb6789\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a24076e elementor-widget elementor-widget-heading\" data-id=\"a24076e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Phone<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8810372 elementor-widget elementor-widget-text-editor\" data-id=\"8810372\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><a href=\"tel:+442076087960\">+44 20 7608 7960<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d1d1d2c\" data-id=\"d1d1d2c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83e89ed elementor-widget elementor-widget-heading\" data-id=\"83e89ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce73793 elementor-widget elementor-widget-text-editor\" data-id=\"ce73793\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><a href=\"mailto:complaints@englishuk.com\">complaints@englishuk.com<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b7ff120\" data-id=\"b7ff120\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e72f765 elementor-widget elementor-widget-heading\" data-id=\"e72f765\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Post<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92d6118 elementor-widget elementor-widget-text-editor\" data-id=\"92d6118\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>English UK 47 Brunswick Court<br \/>Tanner Street London, Se1 3LH<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Often a student can address his or her complaint to the staff member and the problem may be resolved between them and the student. If a student feels his or her complaint has not been adequately addressed, or in cases where a student wishes to lodge a complaint with the school about its admissions, attendance, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/mlaworld.com\/en\/complaints-procedure\/\" class=\"more-link\">Leggi tutto<span class=\"screen-reader-text\"> &#8220;Complaints procedure&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"categories":[],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints procedure - MLA - Move Language Ahead<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mlaworld.com\/en\/complaints-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints procedure - MLA - Move Language Ahead\" \/>\n<meta property=\"og:description\" content=\"Often a student can address his or her complaint to the staff member and the problem may be resolved between them and the student. 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